Hotel Phone Systems

Finding the right option in hotel phone systems does not need to be a complicated choice. It goes without saying that efficient customer service is a major priority in the hospitality industry. Choosing a communication system that is both user friendly for hotel staff and can also perform up to the expectations of guests requires a little research. However, the wide array of available selections can make this choice an exciting one. Simply put, a phone switching system involves a method for passing phone calls through a main point of entry to their intended destination. The ability to receive calls at a central location and then route them correctly to the guest recipient is key to the smooth functioning of any hotel, inn or motel. Current technology also offers systems that can perform other helpful features as well. Since the smooth functioning of this nerve center is crucial, the wise consumer will weigh all options before making any purchase in this area.

When shopping for hotel phone systems, potential buyers have a wide variety of options to choose from. A quality system could offer an auto attendant that allows hotel guests to select from a number of options automatically by selecting a specific button for a desired location. These locations could include the hotel restaurant, room service, housekeeping or the front desk. In addition, newer technology often allows hotel staff to perform a number of functions with ease including room booking, room check in, or recording the standing of a specific room. Other features could include compiling information on frequent guests and any preferences that they might have, maintaining a guest database, sending e-mail or fax confirmation letters, and messaging services for guests. Some models include an automatic invoicing option as well as security features. All of these options maximize the communication abilities for both staff and guests. The Bible talks about the value of communication and communion among fellow Christians. "We took sweet counsel together, and walked unto the house of God in company." (Psalm 55:14)

As with all technology, hotel phone systems are always changing, for example, digital systems offer the ability to make calls using the Internet. The size of a phone switching system can vary as well. The ISDN line, or Integrated Services Digital Network, can allow multiple connections. This basically means that the number of connections that are run through a switchboard determine the number of calls that can be handled at once. An ISDN line can handle more connections than possible with older technology. Digital switchboards also offer more efficient service as well when compared to older analog boards. The newer technology also allows digital voice mail for each room. Internet Protocol systems offer the benefit of using the same cable for the transmission of digital television, data or Internet access within each hotel room. Another benefit could be the opportunity for guests who wish to hold video conferences in their room using IP technology. The IP switchboard also makes each room's phone more versatile through a feature called unified messaging. This feature allows guests to check both voice mail and e-mail with one device. Another feature that could be popular with guests might be the ability to use the handset as a cordless phone. This would allow the guest to take the phone with them to any part of the hotel and still receive phone calls. Other features could include cordless phones that also function as baby monitors, as well as convenient check in and check out services. Some hand sets offer wake up calls that can be programmed, and the ability to use the phone to unlock a guest's room remotely.

Even established members of the hospitality industry may face a time when they need to update their existing phone switching system. As a business expands or wishes to remain competitive, advancing technology can not be ignored. Internet protocol hotel phone systems also allow business to offer more features to their guests at what can be significantly lower costs. Most vendors of the latest telephony technology offer installation services with the purchase of a new system. They can generally also create a solution that fits the specific needs of most businesses. As consumers become more and more technology savvy, the list of services that they look for in all areas of life continues to expand. As potential guests shop around for the best place to stay, whether traveling for business or for pleasure, they will choose the hotel that offers the latest in cutting edge communication technology. The hotel, inn or motel that has not made the effort to stay current in this vital area will find themselves left behind in the industry.

Some of the features that might be included in a quality phone switching system are the ability to ascertain room status with the touch of one key, automatic pre-recorded wake up calls, and a feature that informs the desk of an emergency if any guest should make a 911 call from their room. Other features might include the availability of more than one line per room, a check in and check out interface, and hand sets that include buttons for such functions as redial, do not disturb, hold, transfer, or voicemail. To make sure that guests are not billed for calls that were not completed, a function that automatically detects if a call was answered could also come in handy. Many providers of hotel phone systems also offer the consumer the option of purchasing refurbished quality products at a lower price. This option can be particularly helpful for smaller businesses or start up ventures into the hospitality industry.


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