We are going to evaluate and review the HT-7120 massage recliner from Human Touch. Over the years, we have developed a 5 category review process to provide balance and consistency for our readers. We will review the HT 7120 in the following categories: warranty coverage and customer service, comfort and ergonomics, ease of use, key features and massage therapy. We score each category up to 20 points each and sum them up for an overall possible rating of 100 points. The Human Touch line is extensive and the HT 7120 is in the $2,000 to $3,000 price range.
Warranty Coverage and Customer Service: We start with warranty, since this is the consumer's long term protection against the occurrence of defects in workmanship. The warranty coverage for the HT-7120 is 3 years on the structure, 1 year on parts and 90 days labor. Labor is provided for 90 days and Human Touch will cover the shipping to and from the customer during this period. There is in home technician service available, but at the customer's expense. This is a very light warranty by industry standards. Customer service is provided by Human Touch and they are competent at diagnosing problems. We rate the warranty coverage for this recliner a 12.
Comfort and Ergonomics: Ergonomics is the science of designing products to fit your body and its associated movements. This is particularly important with massage chairs where you need to relax. The HT 7120 has a good ergonomic design and construction. It fits the body well and the adjustments are well positioned. Interestingly, you can adjust the width of the leg ottoman but it cannot be extended. We give this massage recliner an 18 for comfort and ergonomics.
Ease of Use: With so many new features being added at a furious rate to massage chairs, we are always concerned with the average user being to navigate the controls and other functions. Human Touch has a very nice remote control with this chair. It is slim and fits easily in the palm. The controls are well laid out and it is simple to navigate the functions. We are impressed with the controller and it does not come with a remote stand, but tucks away in a special pocket. The only manual control is for the rotating the leg ottoman. Most users need to lean quite a bit forward to reach the control and then you need to use your feet to rotate it. The HT-7120 earns a 19 in ease of use.
Key Features: The interesting features in the HT-7120 are the compression massage and the channel width adjustment in the leg ottoman. The compression massage is based on sports massage therapy. It is a combination of stroking massage and a rocking motion. The stroking massage helps to elongate muscles and also applies firm pressure for deep tissue relief. The rocking motion helps to loosen the spinal joints and relieve pressure. The channel width is adjustable in the leg ottoman. This is a nice feature allowing for the pressure to be adjusted to better accommodate your calves and feet. We give this recliner an 18 for key features.
Massage Therapy: The HT-7120 comes equipped with 3 pre-set programs, 5 manual massage programs and 3 level height controls for your back. The 3 pre-set programs are sore muscle relief, energy rejuvenate and auto-demo. The 5 manual programs are rolling, kneading, compression, percussion and vibration. There are heating elements built into the lower back or lumbar area to soothe lower back pain. There is a full body stretch mode which decompresses your spine. The feet and calves are massaged with the rotating leg ottoman. This is a therapeutic massage chair with effective massage therapy. We give the HT 7120 a 19 in massage therapy.
Overall, we rate the HT-7120 an 86/100. This is a sleek and contemporary design for a massage chair. We are concerned with the really short warranty compared to others in the industry. These chairs are well built and designed, but warranty is your long term protection and this warranty is one of the shortest. The massage therapy is very effective and the controls are simple and easy to use. This is certainly a massage chair recliner that deserves your attention if you are looking for a solid mid range model.
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Want to learn more about the Human Touch HT 7120? Check out more about this sleek, modern massage chair recliner. Human Touch has a big selection of massage chairs in addition to the HT 7120 Massage Chair. Peruse our other reviews.
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