We present review of the Sanyo model HEC SA5000 massage chair. Our intention is to provide a massage chair buyer with an objective review and evaluation of a given massage chair. We use a 5 category system. Equal weight is given to each category. Each category can earn from 0 to 20 points. The points are then summed up to provide you with an overall score. The 5 categories cover the following: Warranty & Customer Service, Comfort/Ergonomics, Ease of Use, Features and Massage Therapy. This system gives us a disciplined process of evaluating a massage chair. We hope you find this helping in your search for the best massage chair for your needs. The Sanyo HEC-SA5000 massage chair recliner price is in the $3,000 to $4,000 range.
Warranty & Customer Service: Let us start at the company level and rate the warranty and customer service for Sanyo. Warranty coverage is a good benchmark of the manufacturer's confidence is its product. Sanyo gives a 1 year labor, 1 year parts and 1 year in-home service. It does cover the roller mechanism for 3 years. For a company as large as Sanyo, the warranty is a little weaker than we would expect. Sanyo did start offering in-home service, which is an important service upgrade to match others in the industry. At least with in-home service they provide 1 year. Overall, customer service is competent. They have a national hot line with 24/7 service. Turnaround time on service is ok. Our Rating in this category is 15.
Comfort & Ergonomics: This section looks at the ergonomics of the design for comfort and relaxation. This chair comes with padded armrests which are soft and comfortable. The head support pillow is adjustable and contoured to support the head. The back pad is plush and well padded. The leg ottoman is in a fixed position and cannot be adjusted. This can be a drawback to taller users. The layout of the remote control is good and within easy arms reach. There is a wired sub remote that has minimal adjustments included. The SA5000 earns a 15 in this category.
Ease of Use: We are always concerned with how easy a massage chair is to use. There are an ever increasing number of features and options, but the manufacturers need to make it easy to use. Everyone wants the best technology has to offer, but not at the expense of a steep learning curve. We like the Sanyo remote for the SA 5000. This is a clean and simple design. There are 4 automatic programs with one-touch buttons. If you like the massage you are getting and the area, then hit the Program Memory button and the chair will remember. This is like having additional automatic programs at your disposal. The side panel controls the lower body air system with individual controls for the lower body, calf, foot and thigh. Our rating in this category is 18.
Key Features: The SA-5000 comes with some unique technology from Sanyo. They include their GK roller systems for neck and shoulder massage. They also have a stiffness detection system integrated into the massage recliner. The GK roller system can reach out over the shoulders. It performs a grip massage that is effective to relieve tension and soreness in the shoulder and neck regions. The stiffness sensor is based on lie detector technology. It monitors your pulse and perspiration to determine areas of stiffness in the body. This is then fed into the computer which then directs the massage for those specific areas. The SA 5000 earns an 18 in this category.
Massage Therapy: The SA 5000 comes with 4 automatic programs, 4 programs stored in Memory, 4 manual massage techniques and 4 massage courses for targeted relief of stress areas. You can select from 5 roller width setting and 5 massage speed settings. The 4 full body automatic courses include: Stiffness, Relax, Recovery and Fine. Sanyo incorporates its exclusive multi-point shiatsu massage for the legs and feet. The air system covers the lower body including the feet, calves and thighs. There are a total of 24 airbags. The air only comfort course includes a multi-point shiatsu massage is delivered to the lower body for a comforting lower body massage. There is also an ankle grip massage. The ankle grip massage is performed by holding a range of built in airbags around the foot. Our rating in this category is 18.
How does the Sanyo SA-5000 stack up? We give this massage chair an 84/100 in our overall rating. There is some innovative technology contained in this mid range model. We are impressed with the GK roller system which is also in the high end Sanyo model. This provides superior coverage of the neck and shoulder regions. The warranty coverage is a bit light on the parts side and you may want to consider an extended warranty. The memory program is another nice feature enabling the chair to memorize a particular massage and its settings for repeat use. If you are looking at a mid range massage chair, this one is definitely worth a serious look.
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