Saturday, October 4, 2008

Bulk Text Messaging

Global corporate communication involves bulk text messaging more now than ever in the past. With over 70 percent of all mobile users communicating using SMS (short messaging service) on their phones, displaying a company's advertisement or contest is quite vital in reaching those most affected by texting, rather than other forms of marketing media. This 70 percent represents over one billion mobile phone and hand held device users worldwide. One billion people do not sit through radio commercials or save the marketing fliers they find in their mailboxes, but an untold multitude of technology savvy individuals read the screens of their hand held phones. A business or individual can reach a growing, active market segment with the simple use of group text messaging. Outside of the business sector, bulk text messaging is helpful in communicating plans, calendars or changing needs to select groups.

For example, members of a church youth group could stay on top of changing plans for the camp out by group text messaging as the plans unfold. In this way, all the teens are reached with the information regardless of whether or not they are home to receive a land line phone call or at their computer to read an email update. What a handy technique of reaching a mass amount of individuals now available to business owners and individuals globally with a far smaller advertising budget than is necessary for television, radio and print media campaigns. Communication across wide terrain is getting easier and easier. "Wherefore he said unto the messengers of Benhadad, Tell my lord the king, all that thou didst send for to thy servant at the first I will do: but this thing I may not do. And the messengers departed, and brought him word again." (1 Kings 20:9)

A short messaging service will allow 160 characters or fewer. This is including spaces. Brevity is of utmost value while texting. For this reason, many phone users that utilize short messaging services write many of the messages in camel case. Camel case is a form of capitalizing the first letter of each word, without placing a space between words (MuchLikeThisParentheticalExplanation). Not only has spacing been altered to accommodate the limited allowable characters, but the spelling of words has also been altered or shortened to allow more words per text. An example of this is the phrase "laugh out loud" being abbreviated as "LOL," or the word "text" is often rendered "txt." With these spelling changes and sentence alterations, businesses can use group text messaging to articulate their marketing goal or the benefits of their products. Text messages, unlike incoming calls, cannot be screened or rejected. Therefore, the person who is receiving the message must at least look at it and potentially read some, if not all, of it.

There are two types of gateways available to companies interested in bulk text messaging. The first gateway is called the aggregator model. In this model the message originator has several agreements with multiple carriers of mobile service to transmit information to and from the originator's platform. However, there is no delivery assurance or transmission time guarantees with this model. However, the SS7 model, also called the international termination model, works with the SS7 protocol in order to send messages. What is the SS7 protocol? Simply, it is the technological "language" that the phones "speak" to each other, and it supersedes carrier networks. It is the "highway" on which the messages transmit, regardless of the "car" (phone) the recipient may have. This allows for delivery guarantees, because the message does not have to go from the originator's network, through the recipients' networks. This traffic delay can often result in loss of the message. With the SS7 model, the text is sent along the SS7 protocol, and therefore is not delayed by the many mobile carriers along the path from sender to recipients. This is especially desirable in mission-critical messages and corporate communications.

A business utilizing group text messaging is harnessing the power of the current appeal of texting. Though the United States does not display the extreme love of short message service, it is still quite popular among United States phone users between the ages of 18 and 24 years old. Sending and receiving SMS is so popular that the word "texting" is now part of common vocabulary. Young people are even accused of being addicted to receiving and sending notes through short message services. With the sheer volume of messages and the inability to block or deny them, people who prolifically text often feel an urgency to be available to read the text. With this urgency, a business can send emails, advertisements, contest information or product details with relative assurance that the recipients will feel compelled to look at, if not read, the sent message. This is far greater percentage of receptivity provided by other media outlets.

Now, most satellite technology is set up to receive and send SMS messages. Skype also receives and sends short message service information. As long as a short message service device can interface with a computer, group text messaging is possible through even an email protocol. Even devices like hand held schedulers and blue tooth technology driven products typically come with SMS capabilities. A company that utilizes the SS7 protocol to advertise can now do so to a myriad of users, receiving on multiple platforms, in almost every country in the world. To be globally known and technologically relevant will add credibility and desirability to the message sent from the message originator. In this way, the form of the advertisement goes a long way toward verifying the content of the advertisement. The sheer fact that a company can reach globally, across multiple mobile provider's protocol and in the common language of the day will encourage the recipients of the bulk text messaging campaign to take note.

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